Tier II Help Desk Analyst

Формат работы

onsite

Тип работы

fulltime

Грейд

middle

Английский

Страна

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Tier II Help Desk Analyst (Windows/Apple Workstations): Providing onsite Tier II hardware and application support for enterprise workstations, business applications, mobile devices, printers, and collaboration tools with an accent on diagnosis, deployment, and end-user service. Focus on imaging workstations through SCCM, administering Active Directory tasks, performing root cause analysis, and resolving incidents while maintaining security and documentation standards.

Location: Onsite in Alexandria, VA, United States

Company

hirify.global provides consultative and collaborative IT support services for customer workstation and business application environments.

What you will do

Provide Tier II hardware and application support for Intel-based PC and Apple workstations, including diagnosis, remediation, installation, configuration, removal, and performance tuning.
Image, reimage, and deploy enterprise workstations using Microsoft Endpoint Configuration Manager (SCCM) and approved task sequences.
Support end users through remote assistance tools, in-person troubleshooting, and customer service center interactions while maintaining security standards.
Manage incidents and service requests, documenting analysis and resolutions in CRM, ticketing, and ACD systems.
Administer Active Directory accounts, group memberships, workstation domains, mobile devices, printers, meeting rooms, video conferencing, and productivity tools.
Perform root cause analysis, recommend corrective actions, and escalate complex issues to the eBusiness team or manufacturers when required.

Requirements

Bachelor's degree and 3+ years of experience, or an associate degree and 5+ years of experience, or a high school diploma and 7+ years of experience.
Strong ability to troubleshoot Windows hardware and software issues.
Experience deploying and imaging enterprise workstations in a managed IT environment.
Proficiency with remote support and remote desktop tools.
Excellent written and verbal communication skills with a strong customer service focus.
Ability to work independently, collaborate within a team, and follow established procedures and workflows.

Nice to have

ITIL Service Management experience.
Policy analysis, workstation patching and testing, desktop engineering, release management, or knowledge management experience.

Culture & Benefits

Challenging, consultative, and collaborative work environment.
Full-time, Monday-through-Friday onsite schedule.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →