Customer Service Representative - Customs Brokerage

Location: Federal Way, Washington, USA; onsite, full-time

Salary: USD 25–28 per hour, plus bonus eligibility

Company

hirify.global is a global logistics company providing supply chain management, customs brokerage, and integrated information systems through a worldwide network.

What you will do

• Ensure smooth and timely customs process flow for import and export shipments.
• Enter operational data accurately and on time.
• Track and trace customs files and prepare reports.
• Ensure accurate and timely client billing.
• Transfer information from documents into the customs entry system to build valid customs declarations.
• Assist with declaration verification, submission to customs authorities, and regulatory compliance.

Requirements

• Knowledge of customs brokerage processes and customs legislation, especially classification, valuation, and origin.
• Understanding of ocean, road, and air documentation processes.
• Fluent English.
• Effective interpersonal, organizational, proactive, and computer skills.
• Proficiency with MS Excel and MS Word.

Culture & Benefits

• Paid vacation, holidays, flexible days, and accrued paid sick time.
• Medical, prescription drug, dental, and vision coverage.
• 401(k) retirement savings plan with employer match and employee stock purchase plan.
• Health savings account, life and disability insurance, dependent care flexible spending account, and commuter benefit.
• Paid parental leave, employee assistance, training and personnel development, and educational assistance.
• Structured internal growth opportunities with a strong promotion-from-within culture.