Customs Brokerage Specialist (U.S. Customs)

Location: Onsite in Auburn, Washington, United States

Pay: USD 25.37–35.51 per hour

Company

Provides freight forwarding, import and export services, customs brokerage, trade advisory, transportation, distribution, and e-commerce trade facilitation solutions.

What you will do

• Prepare, analyze, submit, and verify customs entry documentation for U.S. Customs, agents, and clients.
• Facilitate entry processing and resolve pre-arrival, post-arrival, and shipment exceptions that could delay freight movement.
• Coordinate with customers, correspondent brokers, business partners, internal departments, and service providers.
• Resolve billing, banking, letter of credit, payment, and delinquent account issues.
• Perform data entry, entry reconciliation, post-entry activities, root cause analysis, and operational trend reporting.
• Maintain customer relationships and support Account Administrators with exception logs, spreadsheets, and account management activities.

Requirements

• High school diploma or GED.
• At least 12 months of brokerage, transportation, or customer service experience.
• Knowledge of HTS classification, the harmonized tariff system, U.S. Customs regulations, and applicable federal requirements.
• Proficiency with Microsoft Office and Outlook, plus standard office equipment.
• Excellent verbal and written communication, organization, interpersonal, and problem-solving skills.
• Ability to handle high-volume, time-sensitive work independently with attention to detail.

Culture & Benefits

• Paid training is provided.
• Eligible employees receive health, vision, and dental insurance.
• Retirement benefits and tuition reimbursement are available.
• Work involves interaction with customers, internal staff, and management at all levels.