Assistant Commercial Insurance Client Manager

Location: Hybrid in Reno, Nevada; in-office work required 3 days per week

Company

EPIC Insurance Brokers & Consultants is a growing nationwide commercial insurance brokerage with more than 4,000 employees and over 60 offices across the United States.

What you will do

• Support Client Managers in servicing middle-market and large commercial insurance accounts, primarily in the auto dealership and golf industries.
• Process Certificates of Insurance, endorsements, loss-run requests, coverage changes, and other account-service items accurately and on time.
• Respond to client questions, explain policy coverage and exclusions, and help clients address their insurance needs.
• Submit applications with supporting documentation and follow up with carriers to obtain quotes and policies.
• Provide technical support during the sales process and maintain complete activity records in the Agency Management System.
• Coordinate priorities, documentation, and relationships with clients, carriers, wholesalers, vendors, and internal colleagues.

Requirements

• At least 2 years of Property & Casualty insurance industry experience.
• Knowledge of multiline Property & Casualty insurance products, coverages, rating procedures, and industry operations.
• Experience with Agency Management Systems and proficiency with Microsoft Office applications.
• High school diploma or GED; college education or equivalent related experience is acceptable.
• Strong attention to detail, data entry, time management, communication, problem-solving, teamwork, and relationship-building skills.
• Valid Property & Casualty Insurance license, or ability to obtain one within 90 days of hire.

Nice to have

• Experience with Sagitta, PaperWise, and paperless procedures.
• Experience with carrier online systems such as BHHC, ICW, SCIF, or AMTrust.

Culture & Benefits

• Hourly, non-exempt role with a standard 37.5-hour workweek.
• Paid time off, 12 company-observed holidays, early-close days, and paid parental and other leave options.
• Medical, dental, vision, wellness, employee assistance, and 401(k) matching benefits.
• Tuition reimbursement, mentorship, leadership development, and employee recognition programs.
• Pet insurance, identity theft protection, legal planning, family planning, and midlife support benefits.
• Collaborative 50/50 work culture focused on teamwork, inclusion, and professional growth.