Advising and Retention Supervisor

Location: Lisle, Illinois, USA; hybrid schedule with four in-office days per week, Monday–Thursday

Salary: $72,000–$78,000 annually

Company

Chamberlain University provides nursing and health professions education through undergraduate, graduate, and professional programs.

What you will do

• Supervise Advising and Retention Specialists or Student Support Liaisons.
• Execute and prioritize persistence tactics and outreach strategies that support continued enrollment, academic success, and graduation.
• Coordinate with deans, faculty, administrators, and other departments to provide consistent student support and resolve issues.
• Coach advisors through refresher training, program knowledge updates, and difficult student conversations.
• Serve as the escalation point for student concerns, researching solutions and providing timely resolution.
• Monitor student progress, enrollment, financial accounts, and compliance requirements while identifying process and technology improvements.

Requirements

• Bachelor’s degree.
• 5+ years of experience in customer service, academic advising, financial aid advising, higher education, or a related field.
• 1+ year as a Senior Executive Advising and Retention Specialist or in a management role.
• Strong interpersonal, communication, problem-solving, decision-making, and organizational skills.
• Ability to work independently, collaborate across organizational levels, and work varied office hours, including evenings and weekends.
• Eligibility to obtain and maintain NSLDS access; must not be in default on Title IV federal aid.

Nice to have

• Experience with Student Information Systems.
• Exposure to Microsoft Word, Excel, Power BI, PowerPoint, and Copilot.

Culture & Benefits

• Hybrid work environment designed to support collaboration, communication, and relationship-building.
• Health, dental, vision, life, and disability insurance.
• 401(k) retirement program with a 6% employer match.
• Flexible Time Off policy and 12 paid holidays.
• Commitment to student support through the Chamberlain Care approach.