Client Services Representative

Location: Lancaster, Pennsylvania, United States; candidates must live within commuting distance. Full-time, Monday-Friday, 8:00 a.m.-5:00 p.m., with additional hours as needed.

Company

hirify.global Scientific provides analytical testing and laboratory services across food, environmental, pharmaceutical, cosmetic, genomic, clinical, and related life sciences fields.

What you will do

• Act as the primary communication link between clients and laboratory operations.
• Handle client and internal inquiries to resolve issues related to sample receipt, entry, testing, reporting, and billing.
• Interpret and communicate technical information while managing stakeholder requirements and client expectations.
• Provide project and financial updates, gather feedback, and escalate service deviations when needed.
• Collaborate with Business Development on bids, opportunity onboarding, and project setup.
• Work with the team to meet department and company goals.

Requirements

• High school diploma or equivalent; a college degree or current enrollment is preferred.
• Must be authorized to work indefinitely in the United States without restriction or sponsorship.
• Excellent oral and written communication, organization, attention to detail, and prioritization skills.
• Ability to learn new techniques, manage multiple tasks, maintain accurate records, follow instructions, and work independently and collaboratively.
• Customer service experience in a scientific field, preferably in a GMP or pharmaceutical environment.
• Experience with Microsoft Office, including Word, Excel, and Outlook.

Nice to have

• Experience with a Laboratory Information Management System or case management software.
• College degree or current college enrollment.

Culture & Benefits

• Comprehensive training program for the position.
• Medical, dental, and vision coverage options.
• Life and disability insurance.
• 401(k) plan with company match.
• Paid holidays and vacation.
• Stable, team-based work environment with opportunities for professional development.