Product Support Specialist (MedTech)

Location: Remote — New York, United States; business travel within and outside the state is required.

Company

hirify.global provides clinical and healthcare products and develops programs that support healthcare customers and sales organizations.

What you will do

• Coordinate implementation and completion of clinical product programs.
• Lead and prioritize workflows for product trials, conversions, and PV implementations.
• Manage customer expectations, align resources, and ensure project goals are met.
• Maintain customer relationships and conduct weekly business-status meetings with customers and sales representatives.
• Monitor project progress, communicate status, and ensure timely issue resolution.
• Collaborate with field sales representatives, management, product divisions, and assigned accounts.

Requirements

• Bachelor’s degree and at least 2 years of sales or customer-service experience, or a high school diploma/equivalent and at least 4 years of relevant experience.
• Experience developing presentations for audiences at different levels.
• Willingness to travel for business within the state and out of state.

Culture & Benefits

• Health insurance, life and disability insurance, 401(k) contributions, and paid time off for employees working 30 or more hours per week on average.
• Employees working fewer than 30 hours per week receive 401(k) contributions, paid time off, and access to employee assistance and resource programs.
• Focus on inclusion, belonging, diversity, and career growth.