Collections Associate (Aderant)

Location: Remote, associated with Warrenville, Illinois, USA; Monday–Friday, 10am–7pm shift. Overtime may be required.

Salary: $17.74–$28.80 per hour, plus potential overtime, shift differential, call-in, and standby pay.

Company

Williams Lea by hirify.global provides administrative support, document production, presentation design, and marketing and communications services to legal, financial, and professional services organizations worldwide.

What you will do

• Monitor and collect outstanding invoices through direct contact and follow-up with partners and clients.
• Generate and revise monthly client reminder statements according to firm policies and procedures.
• Prepare accounts receivable analyses, DSO reports, bad debt reserve information, metrics, and key performance indicators.
• Develop collection estimates, forecasts, budgets, rolling updates, and ad hoc client reports.
• Prepare accounts receivable write-off documentation and support transitions involving departing attorneys and inactive matters.
• Research unapplied payments, monitor payment arrangements, resolve process issues, and maintain strong partner relationships.

Requirements

• Associate Degree or advanced degree preferred in Business, Accounting, or Finance; equivalent experience may be considered.
• At least 2 years of hands-on collections experience, preferably in a law firm or professional services environment.
• Advanced proficiency with pivot tables and the ability to analyze complex spreadsheets.
• Strong organization, communication, interpersonal, time-management, and prioritization skills.
• Ability to manage high-volume tasks, meet deadlines, work with personnel at all levels, and provide high-level customer service.
• Experience with ARCS, Star Collect, Aderant, Elite, or another legal billing system is preferred.

Culture & Benefits

• Remote work in a professional work-from-home setting.
• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match, tuition assistance, adoption assistance, and employer or partner discounts.
• Business casual or professional attire is required.

Hiring process

• Employment offers are contingent on successful completion of a pre-employment background check and drug screen.