Operations Associate (Hybrid)

Location: Newark, New Jersey, United States; hybrid work with in-person and remote days

Salary: $23–$25 per hour; bonus eligible

Company

Financial technology company providing operational and service support for financial markets and investment transactions.

What you will do

• Provide phone support to financial advisors and their support staff on alternative investment transactions, including subscriptions, transfers, redemptions, and document revisions.
• Handle and document approximately 30–50 inbound and outbound calls per day through the Genesys phone routing system.
• Maintain detailed call logs and request records in Salesforce CRM.
• Coordinate transaction-processing requests with teams across client solutions, investment solutions, product management, product development, and platform solutions.
• Support ad hoc projects for alternative investment operations teams.
• Complete ongoing training and maintain professional telephone etiquette and service quality.

Requirements

• 0–3 years of relevant experience.
• Ability to manage time effectively, prioritize tasks, and handle multiple responsibilities.
• Experience using Microsoft Office tools.
• Ability to remain calm and work through problems logically under tight deadlines.
• Customer-service orientation and professional communication skills.
• Ability to work effectively in a hybrid environment in Newark, New Jersey.

Culture & Benefits

• Collaborative, engaging, and inclusive workplace environment.
• Comprehensive benefits offerings.
• Bonus eligibility.
• Workplace accommodations are available during the application and hiring process.