Customer Strategy Analyst (Insurance)

Location: Madrid, Spain; hybrid work with some days remote and some days onsite

Company

hirify.global is a global banking and financial services organization evolving toward a technology-driven, customer-centric operating model.

What you will do

• Develop and maintain analytical frameworks for monitoring customer performance across global and local insurance markets.
• Define and standardize customer KPIs, metrics, and analytical methodologies across countries.
• Design dashboards and reporting tools covering customer lifetime value, NPS, churn, customer base evolution, and product holding.
• Conduct deep-dive analyses, segment customers and behaviors, and identify performance drivers, risks, and improvement levers.
• Assess the business impact and ROI of commercial, retention, and cross-selling initiatives.
• Collaborate with business, data, and local teams and communicate actionable insights to non-technical stakeholders and senior management.

Requirements

• At least 5 years of professional experience in the insurance industry, preferably in analytics and performance tracking.
• Experience in data analysis, KPI monitoring, business performance management, and working with large, complex datasets from multiple sources.
• Bachelor’s degree in Mathematics, Statistics, Economics, Finance, Engineering, Business Administration, or a related field.
• Very high proficiency in English and Spanish is required.
• Proficiency in SQL and Excel, plus experience with Power BI or Tableau for dashboards and reports.
• Strong analytical, problem-solving, communication, and stakeholder management skills.

Nice to have

• Application of artificial intelligence to task and process automation, data analytics, and innovation.
• Familiarity with data models, data structures, and analytical frameworks.
• Portuguese proficiency.

Culture & Benefits

• Hybrid working model with flexible hours.
• Access to learning platforms and hirify.global Open Academy courses.
• Competitive salary with performance-based bonuses.
• Preferential banking terms, special loan interest rates, and life insurance.
• Wellness, childcare, family support, and employee advisory programs.
• Additional benefits including gym membership, medical centers at some facilities, meal subsidy, parking, shuttle service in Madrid, and employee discounts.

Hiring process

• Submit an application for consideration.