Administrative Support Agent

Location: 11101 Metro Airport Center Drive, Romulus, MI, United States; onsite, full-time

Company

hirify.global is a Fortune 500 global logistics company providing supply chain management, international trade, and integrated information systems across a worldwide network.

What you will do

• Communicate with customers, freight payment centers, branch operations, and account management to maintain strong relationships.
• Document collection actions for invoices outside established credit terms in the ARCM system.
• Document and follow internal and customer processes for collections, billing, payments, and escalations.
• Mail, email, and upload invoices; support billing after rate changes; review credits and issue refund checks when needed.
• Escalate disputed invoices promptly to the appropriate operations, account management, GEO management, and executive sponsor teams.
• Provide backup front desk coverage, answer and direct phone calls, greet guests, and register visitors according to safety and security guidelines.

Requirements

• Excellent organizational skills and attention to detail.
• Motivation, self-direction, and the ability to work with urgency.
• Ability to thrive in a fast-paced and dynamic environment.
• Proficiency in Microsoft Office applications, especially Excel.
• Excellent written and oral English communication skills.

Nice to have

• Experience with Hyperion Financial Management or similar financial query tools.

Culture & Benefits

• Paid vacation, holidays, and sick time.
• Medical health plan and life insurance.
• Employee stock purchase plan.
• Training and personnel development program.
• Growth opportunities and an employee referral program bonus.