обновлено 3 дня назад
Customer Service Administrator (HVAC)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Administrator (HVAC): Processing customer orders, coordinating deliveries, supporting production communication, and managing reception and employee administration with an accent on order accuracy, customer coordination, and operational organization. Focus on updating pricing and quotes, tracking backorders, communicating delivery sequences, and coordinating onboarding and workplace activities.
Location: United States; onsite only with no remote work option
Company
Heating & Cooling Products manufactures and distributes sheet metal and duct products for residential, multifamily, and light commercial HVAC markets.
What you will do
- Enter, review, and process customer orders received through email, EDI, and occasional phone communication.
- Update customer item numbers and pricing in Macola and assist with job quotes.
- Coordinate supplemental freight requests, delivery sequences, customer reminders, and communication with trucking companies.
- Prepare daily morning reports, update backorder tracking, and communicate customer concerns and quality-related information to the Production Team.
- Manage reception operations, including greeting visitors, directing calls, handling mail and deliveries, and maintaining the reception area.
- Support office administration, employee records, onboarding paperwork, pre-employment checks, events, recognition programs, and special projects.
Requirements
- High school diploma or GED.
- Professional and courteous communication with customers, visitors, vendors, and applicants.
- Ability to prioritize, multitask, and maintain strong attention to detail.
- Proficiency in Microsoft Excel and Word, with working knowledge of PowerPoint.
- Ability to work effectively as part of a team.
- Ability to work onsite in the United States; remote work is not available.
Nice to have
- Experience with computer graphic software.
Culture & Benefits
- Inclusive workplace committed to equality, ethics, and respect for diverse backgrounds.
- Opportunity to support company events, employee activities, recognition programs, and engagement initiatives.
- Confidential handling of applicant information in accordance with EEO guidelines.
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