Customer Service Administrator

Location: Mt Vernon, OH, USA; onsite only with no remote work options

Salary: USD 20–21 per hour

Company

Heating & Cooling Products manufactures and distributes sheet metal and HVAC products for residential, multifamily, and light commercial markets.

What you will do

• Enter, review, and process customer orders received by email, EDI, and phone.
• Update customer item numbers, pricing, job quotes, supplemental freight requests, and backorder tracking information in Macola.
• Coordinate delivery sequences with customers and trucking companies after loads are confirmed.
• Act as a liaison between customers and the Production Team, communicating concerns and IQ-related information.
• Greet visitors, answer calls, manage mail and deliveries, and maintain the reception area.
• Support office administration, employee onboarding, background checks, drug screenings, events, recognition programs, and special projects.

Requirements

• High school diploma or GED.
• Professional communication and a customer-focused approach.
• Strong prioritization, multitasking, attention to detail, and teamwork skills.
• Proficiency in Microsoft Excel and Word, with working knowledge of PowerPoint.
• Ability to support Sales and operational objectives.

Nice to have

• Experience with computer graphic software.

Culture & Benefits

• Permanent full-time employment.
• Inclusive workplace with equal consideration for qualified applicants.
• Confidential handling of applicant information in accordance with EEO guidelines.
• Opportunities to support company events, employee activities, recognition programs, and engagement initiatives.