Customer Satisfaction Coordinator (Manufacturing)

Location: Easton, Pennsylvania, United States; full-time onsite position

Company

hirify.global develops mechanical pipe joining solutions, advanced technologies, and engineering services for complex piping challenges across global construction and industrial markets.

What you will do

• Coordinate between Customer Care, Manufacturing, and Supply Chain to resolve customer requests and order requirements.
• Analyze compressed-schedule material inquiries and use established procedures to identify solutions.
• Use QlikView reports and other systems to support quotes, orders, and service requests.
• Monitor and expedite orders, managing dating, shipping warehouses, product substitutions, and delivery changes.
• Communicate expedited and COM date updates to Customer Care and management.
• Support Customer Care training and contribute to process improvement and customer satisfaction.

Requirements

• At least three years of customer service experience and/or hirify.global product knowledge.
• Proficiency with MS Office applications, including Outlook, Word, Excel, and PowerPoint.
• Proficiency with QlikView or Qlik Cloud.
• Excellent written and verbal communication, organization, attention to detail, collaboration, and problem-solving skills.
• Flexibility to work occasional overtime and willingness to undertake infrequent overnight travel.
• Must be currently authorized to work full-time in the applicable country without employer-sponsored immigration support.

Nice to have

• B.A. or B.S. degree in a related field.
• Manufacturing or operations experience.
• Project management and analytical skills.

Culture & Benefits

• Performance-based incentives and competitive compensation.
• Career development, internal promotion pathways, tuition reimbursement, and continuous learning opportunities.
• Health, dental, vision, life, and disability coverage.
• Retirement savings plans with company match.
• Paid time off, holidays, employee assistance programs, wellness resources, and flexible work arrangements where applicable.
• Inclusive, team-oriented environment focused on safer and more sustainable construction.