Customer Service Team Lead (Manufacturing)

Location: New Berlin, Wisconsin, United States; hybrid work arrangement

Company

hirify.global designs, manufactures, markets, installs, and services electrical connection and protection solutions for equipment, buildings, and critical processes.

What you will do

• Serve as the primary contact for partner concerns involving customer issues, expedites, freight, pricing, and orders.
• Lead onboarding and ongoing training for Customer Service Representatives.
• Develop, maintain, and train teams on standardized work processes and procedures.
• Partner with the Customer Care Manager to improve customer service processes, ERP systems, and order management workflows.
• Process distributor orders through email, phone, and ERP channels while monitoring order status and shipment schedules.
• Work with sales, marketing, production, and shipping teams to resolve customer and delivery issues and support on-time delivery.

Requirements

• At least 3 years of customer service experience, preferably in a manufacturing environment.
• Experience with ERP systems and/or order management software.
• Professional and empathetic handling of customer concerns.
• Strong attention to detail and verbal and written communication skills.
• Ability to collaborate across functions and prioritize work in a fast-paced environment.

Culture & Benefits

• Global operations with career development opportunities and opportunities to make an impact.
• Culture centered on innovation, integrity, customer focus, respect, teamwork, optimism, and accountability.
• Medical, dental, and vision plans, flexible spending accounts, disability benefits, insurance, and life insurance.
• 401(k) retirement plan and employee stock purchase plan with company matching.
• Potential benefits include tuition reimbursement, caregiver and parental leave, paid time off, volunteer time, well-being programs, and legal and identity theft protection.