Customer Service Representative (Hybrid)

Location: Bethlehem, United States; hybrid schedule

Salary: $42,830–$64,250 per year, plus potential incentive compensation.

Company

hirify.global provides life insurance and related policyholder services while supporting employee development and well-being.

What you will do

• Respond to policyholder questions about life insurance coverage, premiums, loans, policy administration, and account updates.
• Research and resolve payment issues and eligible policy changes, including address and beneficiary updates.
• Explain coverage details and administrative options, escalating complex matters to the appropriate internal team or financial professional.
• Verify callers using required data points and personally identifiable information before providing account information.
• Navigate multiple systems and customer records while documenting interactions accurately and promptly.
• De-escalate concerns, set expectations, follow through on resolutions, and meet service, quality, productivity, and schedule-adherence standards.

Requirements

• Experience in retail, hospitality, banking, insurance, contact centers, or another customer-facing service environment.
• High school diploma or equivalent.
• Superior oral and written communication, strong organization, and the ability to multitask.
• Comfort using computers, customer databases, knowledge resources, and multiple systems while documenting information accurately.
• Ability to work independently and collaboratively in a structured, high-volume environment.
• Must be legally authorized to work in the United States without current or future employer sponsorship.

Culture & Benefits

• Professional development through industry education, shadowing, project work, coaching, and subject-matter-expert opportunities.
• Support for skill-building, leadership development, and career growth.
• Competitive benefits and flexible resources for full-time eligible employees.
• Inclusive environment with an emphasis on well-being, ethical standards, and community involvement.
• Applicants may opt out of the use of artificial intelligence tools during preliminary recruitment screening.