Manager, Contact Center – Bilingual (Spanish) (Insurance)

Location: Addison, Texas, United States; onsite four days per week on Monday through Thursday

Salary: $69,750–$102,300 USD per year

Company

hirify.global is an insurance company providing life insurance and annuity products, with a mission focused on financial stability and community impact.

What you will do

• Lead, mentor, and develop bilingual contact center representatives across multiple sites and lines of business.
• Set individual and team goals aligned with organizational objectives.
• Coach associates, provide feedback, and manage performance.
• Monitor service quality, productivity, compliance, and operational performance.
• Partner with internal stakeholders and external vendors to resolve issues and improve service delivery.
• Analyze operational metrics and support process improvement initiatives.

Requirements

• Bachelor’s degree in Business, Operations Management, or a related field.
• At least three years of experience in life or annuity operations, financial services, or a related industry.
• At least three years of leadership experience supervising and developing diverse teams.
• Professional bilingual proficiency in English and Spanish, both verbal and written, is required.
• Strong analytical, problem-solving, organizational, communication, and decision-making skills.
• Successful completion of a background check and willingness to work onsite four days per week.

Nice to have

• FINRA Series 6 and 26 licenses.
• FMLI, ChFC, or another financial services designation.
• Experience leading multi-site contact center operations.

Culture & Benefits

• Collaborative environment with opportunities for professional growth.
• Benefits begin on the first day and can be customized to individual and family needs.
• Medical, financial, and other benefits may include 401(k), vacation, sick time, and parental leave.
• Potential eligibility for discretionary annual incentive programs.
• Employees are expected to use approved AI tools responsibly while validating AI-generated work and protecting confidential information.

Hiring process

• Applications are accepted on an ongoing basis until the position is filled.
• Employment is subject to a background check.