Customer Service Representative (Annual Report Services) – Hybrid (USA) R0059271

Location: Albany, New York, USA; hybrid attendance at the closest office eight days per month within 50 miles. Preferred shift: 9 a.m.–6 p.m. CST.

Salary: $29,200–$48,900 USD annually, plus bonus eligibility.

Company

hirify.global provides professional information, software solutions, and services for healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors.

What you will do

• Manage client annual report portfolios and submissions through a proprietary database and worksite.
• Respond to customer inquiries about annual report services and registered agent responsibilities.
• Resolve moderately complex customer issues and complaints.
• Follow up on reporting issues and obtain client data, signatures, and supporting documents.
• Onboard annual report services clients and coordinate with other teams on delays, issues, and compliance blockers.
• Update customer records, conduct satisfaction follow-ups, and escalate unresolved issues.

Requirements

• Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
• At least one year of experience in a role with similar skills and responsibilities, plus one year of similar background or industry experience.
• Strong communication, attention to detail, multitasking, time management, and organizational skills.
• Intermediate problem-solving and critical-thinking abilities.
• Computer literacy and the ability to learn new software quickly.
• Knowledge of quality assurance standards and multiple product or service features.

Culture & Benefits

• Hybrid work model with flexible office preferences and eight office days per month.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• In-person interviews may be required as part of the hiring process.

Hiring process

• Interviews assess individual skills, experience, and communication style without AI tools or external prompts.
• Applicants may be required to appear onsite at a hirify.global office.