Inbound Billing and Settlement Staff - Bilingual (English/Korean) Preferred

Location: Santa Ana, CA, USA

Compensation: USD 30–34 per hour

Company

hirify.global provides specialized services to clients, guided by a mission centered on service, responsibility, and servant leadership.

What you will do

• Manage settlement activities for the freight-forwarding business.
• Process accurate customer billing by division and deadline, including billing corrections in an Access database.
• Audit carrier freight bills, interpret tariffs and contracts, and verify supporting freight documentation.
• Prepare settlement status reports and ad-hoc analyses for management, customers, carriers, and headquarters.
• Investigate billing errors and duplicate carrier charges while improving processes through automation.
• Communicate continuously with customers and carriers and use accounting knowledge to assess billing impacts on P&L.

Requirements

• Experience in accounts receivable, accounts payable, invoicing, customer service, transportation, or logistics.
• Bachelor’s degree.
• Proficiency with Microsoft Office, Outlook, Word, PowerPoint, and Excel, including VLOOKUPs and pivot tables.
• Strong written and verbal communication skills with the ability to communicate across organizational levels.
• Ability to make decisions quickly, resolve problems, and work overtime when needed.
• English communication skills are required for the role.

Nice to have

• Bilingual English and Korean communication skills.

Culture & Benefits

• Contract position.
• Work includes collaboration with customers, carriers, management, and headquarters.
• Information is handled confidentially according to EEO guidelines.
• Consumer-to-consumer contracting is not accepted.