Ciudad de México | Air Export - Customer Service Representative

Location: Onsite at Insurgentes Sur 730, 3rd Floor, Mexico City, Mexico. Working hours are Monday to Friday, 08:00–18:00.

Company

hirify.global is a Fortune 500 global logistics company providing supply chain management, international freight services, and integrated information systems.

What you will do

• Coordinate smooth and timely international air export freight processing.
• Enter and maintain accurate shipment data in operational systems and monitor exception reports.
• Track and trace air export files, prepare reports, and communicate arrival notices to customers and overseas offices.
• Prepare accurate and timely customer and vendor billing and accounting entries.
• Communicate with customers, airlines, trucking companies, suppliers, and internal offices to resolve shipment issues.
• Maintain customer standard operating procedures, meet KPI targets, and follow internal and government compliance requirements.

Requirements

• 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
• Fluent English.
• Effective interpersonal, listening, written, and verbal communication skills.
• Proactive approach, strong organization, reliability, and ability to prioritize.
• Good computer skills, including Excel and Word.
• Commitment to company policies, operational procedures, KPIs, and regulatory compliance.

Nice to have

• IATA certification.

Culture & Benefits

• Professional, collaborative, customer-service-oriented work environment.
• At least 52 hours of relevant training per year and access to professional development programs.
• Benefits above statutory requirements.
• Life insurance and major medical expense insurance.
• Employee Stock Purchase Plan.