Service Desk Level 1 Analyst (Mexico)

Location: Remote, Mexico; applicants in Mexico only. Schedule: Monday through Friday, 1st shift, 5:00 a.m.–1:30 p.m. CST.

Pay rate: 14,000 MXN.

Company

hirify.global provides IT services and support, with a focus on customer service and professional development.

What you will do

• Troubleshoot desktops, laptops, printers, mobile devices, software, and network issues.
• Document user interactions and resolutions in the ticketing system.
• Escalate issues when needed and follow up with users to confirm satisfaction.
• Participate in training, certification efforts, and special projects that improve service delivery.

Requirements

• High school diploma or equivalent.
• 1–2 years of experience in technical support, preferably in a service desk environment.
• Proficiency with Windows, Microsoft Office, and basic network troubleshooting.
• Strong problem-solving, multitasking, independent work, and collaboration skills.
• Proficient spoken, written, and reading English required.
• Must be located in Mexico.

Nice to have

• Associate or Bachelor’s degree in Computer Science or a related field.
• HDI Support Center Analyst, ITIL Foundation, or Microsoft 365 Fundamentals certification, or progress toward certification.
• Familiarity with ITIL or similar service frameworks.

Culture & Benefits

• Remote work with an ergonomic chair and a 250 MXN monthly internet and electricity stipend.
• Major medical insurance for the employee and immediate family, plus life insurance.
• Savings contribution with a monthly 13% cap and monthly pantry vouchers equal to 9%.
• Christmas, anniversary, quarterly, and vacation-related bonuses.
• Vacation, marriage or bereavement, maternity, and paternity time off.
• Training, certification support, career paths, and a collaborative work environment.