Customer Support Specialist II - Crossborder Intermodal (Third Shift)

Location: Ciudad de México, Mexico. Hybrid third-shift schedule: remote on Sunday from 11:00 PM to 7:00 AM Monday, and on-site Monday through Thursday from 11:00 PM to 7:00 AM the following day.

Company

hirify.global combines transportation technology, people, and freight capacity to help companies move goods more reliably and efficiently across North America.

What you will do

• Manage booking, dispatch, tracking, and delivery confirmation for import and export shipments.
• Coordinate customs documentation, cross-border transfers, and warehouse scheduling.
• Maintain accurate and timely shipment information in hirify.global systems.
• Communicate with customers, carriers, and internal stakeholders about shipment status, delays, and service issues.
• Provide proactive status reports and respond to documentation, rate, and capacity requests.
• Train interns or new team members and contribute to weekly operational reporting and continuous improvement.

Requirements

• 1–2 years of experience in freight forwarding, logistics coordination, or 4PL operations.
• Strong organization, multitasking, attention to detail, and ability to follow structured processes in a high-volume, time-sensitive environment.
• Excellent written and verbal communication with a customer-focused, proactive, and solution-oriented approach.
• Advanced English required for significant interaction with US-based operations.
• Intermodal experience is advantageous.

Culture & Benefits

• Work across customer, carrier, and internal stakeholder groups.
• Support freight operations serving North American shippers.
• Follow a fixed third-shift schedule with one remote night and four on-site nights.
• Contribute to operational improvements and shipment reliability.