Customer Service Advisor

Location: Newcastle upon Tyne, UK; office-based role

Company

hirify.global provides cloud-based technology, payment capabilities, and value-added services that help small and medium-sized businesses manage and grow their operations.

What you will do

• Act as the first point of contact for clients through phone, chat, tickets, and email.
• Resolve customer questions and issues related to accounts and contracts, escalating complex cases to the Team Leader when needed.
• Manage overdue balances and maintain clear, timely client communications.
• Keep customer and operational systems updated accurately.
• Capture learning from customer queries and share insights to support continuous improvement.
• Use scripts and support materials to meet service levels and operational priorities.

Requirements

• Strong communication skills across phone, email, and face-to-face interactions.
• Ability to identify problems and develop practical solutions.
• Careful attention to detail and clear documentation skills.
• Ability to work collaboratively in a fast-paced environment.
• Adaptability when handling varied customer situations.
• Legal authorisation to work in the UK is required; visa sponsorship is not available.

Culture & Benefits

• Work within a global network of colleagues and receive support for professional growth.
• Paid parental leave benefit programs.
• Three additional paid days for volunteering and community support.
• Access to mental health support.
• Diversity and inclusion initiatives, including a Global Mentorship Program.
• Flexible working arrangements.

Hiring process

• Submit a resume through the careers portal or an external job board.
• Include the word “moonshot” at the top of the message to the Hiring Manager.
• Application and assessment processes may use AI-enabled screening tools, with final decisions made following human review.