Customer Service Representative (HVAC & Utilities)

Location: Hitchin, UK

Company

Crane Building Services and Utilities designs, manufactures, packages, and markets engineered flow control solutions for the HVAC and utility sectors.

What you will do

• Act as a direct customer contact for Utilities channel partners and customers.
• Review enquiries and prepare, track, and follow up on sales quotations with external sales, engineering, and technical departments.
• Process customer orders accurately, including part numbers, pricing, lead times, Incoterms, order changes, and cancellations.
• Coordinate delivery requirements, expedite orders, provide status updates, and proactively communicate reschedules or delays.
• Investigate and resolve customer concerns, technical enquiries, and order issues with relevant internal departments.
• Participate in KPI management, Kaizen activities, problem solving, and business process improvement.

Requirements

• Working knowledge of IT and ERP applications, including Microsoft Word, Excel, and Outlook.
• Professional customer management and communication skills across internal and external stakeholders.
• Ability to work under pressure, meet tight deadlines, and achieve individual and departmental KPIs.
• Self-motivated, flexible, proactive, and able to work independently and as part of a team.
• Ability to understand customer requirements and recommend suitable product applications.
• Language skills where required for the role.

Culture & Benefits

• Work within a global, multi-industry organization with a long history in engineered flow control.
• Participate in Crane Business System processes, including Kaizen teams and continuous improvement initiatives.
• Contribute to an inclusive and diverse workplace.
• Full-time employment.