Customer Operations Analyst II

Location: Brighton, UK

Company

hirify.global develops professional audiovisual solutions for communication across rooms and venues.

What you will do

• Process customer purchase orders accurately in the Infor ERP system.
• Manage orders through fulfillment using the ticketing system, email, and phone.
• Resolve customer questions and issues involving lead times, order status, backorders, pricing, and corrections.
• Coordinate with third-party warehouses on shipping, tracking, delivery, and customs.
• Work with sales and operations to approve drop-ship orders, validate discounts, and prioritize orders when inventory is limited.
• Build strong relationships with new and repeat customers through responsive service.

Requirements

• Excellent written and verbal English communication skills are required.
• At least 2 years of relevant experience is preferred.
• Bachelor's degree or higher.
• Experience with ERP systems and knowledge of Microsoft Office, including Excel, Word, Outlook, and Teams.
• Ability to collaborate with diverse cross-functional teams, prioritize multiple tasks, and meet daily deadlines.
• Commitment to continuous improvement.

Nice to have

• Experience with Infor LN.
• Additional language skills.

Culture & Benefits

• Supportive and dynamic environment focused on continuous improvement.
• Clear and explicit decision-making culture.
• Encouragement to take calculated risks and learn from difficult decisions.
• Collaboration with a global team focused on the UK and Europe.