Office Services Supervisor

Location: Onsite in New York, NY, USA; 1st shift.

Salary: $52,500–$76,500 per year, with potential overtime, shift differential, call-in, and standby pay.

Company

Global business support services organization providing administrative support, document production, presentation design, and marketing and communications services, particularly for legal, financial, and professional services clients.

What you will do

• Supervise day-to-day office service operations and ensure outstanding client service.
• Coordinate team workflows, prioritize jobs, delegate assignments, and monitor delivery against deadlines.
• Balance routine work with mail volume, reprographics, conference room setup, and vendor management requests.
• Manage timekeeping, attendance, reports, operational issues, and efficient use of labor, equipment, and supplies.
• Train employees, address performance issues, and create development plans with the manager.
• Maintain client relationships, identify service expansion opportunities, and escalate concerns when needed.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 3 years of customer service experience and at least 3 years of office support experience across administrative, facilities, hospitality, reception, reprographics, or mailroom functions.
• Understanding of USPS regulations and reprographics equipment.
• Intermediate Microsoft Word and Excel skills and basic Microsoft PowerPoint skills.
• Strong customer service, communication, organizational, problem-solving, decision-making, and deadline-management skills.
• Ability to handle confidential documents, work independently and collaboratively, and operate effectively in a fast-paced, diverse environment.

Nice to have

• Experience in legal or financial services.
• Prior vendor management experience.
• Basic P&L understanding.

Culture & Benefits

• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) plan with company match.
• Adoption assistance, tuition assistance, and employer or partner discounts.
• Employment offers are contingent on successful completion of a background check and drug screen.

Hiring process

• Employment offers require successful completion of pre-employment background and drug screening.