CX Program Lead

Location: Australia; based in Sydney or Melbourne

Company

ASX 100-listed technology company designing, building, and operating environmentally efficient data centres across Australia and Malaysia to support digital infrastructure.

What you will do

• Mobilise and execute the ONECX program and enterprise customer experience plan.
• Define customer experience priorities across key customer journeys.
• Design and launch CX pilots that deliver measurable customer and commercial outcomes.
• Establish a scalable CX operating rhythm, including governance, cadence, and benefits tracking.
• Build the initial measurement framework and use insights and operational metrics to guide decisions.
• Deliver early wins and identify the path to scaling successful initiatives.

Requirements

• Proven experience leading customer experience, transformation, or customer success programs in complex B2B environments.
• Strong program and delivery management skills with a structured, disciplined approach to execution.
• Experience delivering enterprise-wide or cross-functional initiatives across Sales, Operations, Service Delivery, Marketing, and Technology.
• Commercial acumen and a track record of linking CX improvements to revenue growth, retention, and cost-to-serve outcomes.
• Advanced stakeholder engagement, influencing, analytical, problem-solving, and executive communication skills.
• Experience influencing outcomes across teams without direct line management authority and operating effectively in ambiguity.

Culture & Benefits

• Inclusive, diverse, and values-driven working culture supporting hybrid work practices.
• Gifted share options and additional hirify.global days.
• Volunteer days and professional development opportunities.
• Holistic wellbeing and mental health programs.
• Opportunities for career progression within a growing company.