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3 дня назад

Manager Client Success Manager

Формат работы
onsite
Тип работы
fulltime
Английский
b2
Страна
NZ
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Manager Client Success Manager (Managed Services): Managing customer success for a large enterprise-scale government account delivering critical services to New Zealand with an accent on senior stakeholder engagement, service governance, and business-value outcomes. Focus on improving service quality and user experience, driving adoption and innovation, and managing risks, escalations, and account growth opportunities.

Location: Wellington, New Zealand. The work model prioritizes in-person collaboration. Applicants must be New Zealand citizens.

Company

hirify.global delivers enterprise technology, managed infrastructure, application modernization, and industry-specific software solutions to global enterprises and public sector organizations.

What you will do

  • Manage relationships with senior customer stakeholders for a large enterprise-scale government account.
  • Develop and execute Customer Success Plans aligned with business outcomes.
  • Lead service reviews and governance forums focused on value and performance.
  • Improve service quality, stability, user experience, and adoption of services.
  • Identify and introduce new capabilities, solutions, and ways of working that create measurable business value.
  • Manage risks, escalations, customer issues, and account growth opportunities while representing the customer within DXC.

Requirements

  • Must be a New Zealand citizen to apply.
  • Experience in customer success, service delivery, or account management within a large ICT environment.
  • Strong stakeholder engagement skills with senior business and technology leaders.
  • Experience with managed services, outsourcing, or complex delivery environments.
  • Ability to translate service performance into business outcomes and value.
  • Commercial awareness, including revenue protection and growth.

Nice to have

  • Experience working with government or regulated sectors.

Culture & Benefits

  • In-person collaboration with flexibility to support wellbeing, productivity, and individual work styles.
  • Onboarding and continual development resources, including DXC University.
  • Flexible leave options, including purchased leave.
  • Charitable and emergency services volunteer days.
  • Employee Assistance Program, discounted health insurance, paid parental leave, novated leasing, and other discounts.

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