Office Services Manager

Location: Chicago, IL, USA; onsite

Salary: USD 85,000–136,000 per year, with potential bonus, commission, or incentive compensation depending on the role.

Company

hirify.global provides marketing, packaging, print, and business services supported by proprietary technology and advanced data analytics for global organizations and regulated industries.

What you will do

• Lead workplace, hospitality, facilities, reception, office services, and client experience operations across assigned locations.
• Act as the primary regional client partner and escalation point for service, operational, workforce, and workplace experience matters.
• Partner with stakeholders, vendors, and site leadership to deliver consistent service standards and operational excellence.
• Use service data and client feedback in regular Client Service Reviews to identify process improvements and demonstrate value.
• Lead, coach, and develop a team of approximately nine full-time employees, overseeing staffing, training, performance, engagement, and workforce planning.
• Monitor operational metrics, inventories, budgets, vendors, risks, and implementation readiness in partnership with account leadership.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of workplace services, hospitality, office services, facilities, or related operational leadership experience in a corporate or professional services environment.
• Experience managing multi-site operations, teams, client relationships, budgets, vendors, service standards, and complex service solutions.
• Strong client service, leadership, communication, organizational, financial judgment, problem-solving, and decision-making skills.
• Proficiency with Microsoft Office and workplace technology tools.
• Ability to travel within assigned locations as business needs require and work Monday to Friday, 8:00 a.m. to 5:00 p.m.

Culture & Benefits

• Benefits include medical, dental, and vision coverage, paid time off, disability insurance, life insurance, and a 401(k) with company match.
• Additional benefits include parental leave, adoption assistance, tuition assistance, and employer or partner discounts.
• Employment offers are contingent on successful completion of a pre-employment background and drug screen.
• Company values include innovation, authenticity, integrity, security, and fairness in the hiring process.

Hiring process

• The process includes interviews and may include evaluation of an authentic, secure candidate experience.
• Employment is subject to background and drug screening.