16 часов назад
Customer Care Expert
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Care Expert (Aerospace): Supporting customers, sales teams, distributors, dealers, direct customers, and OEMs with orders, shipments, returns, invoicing, and issue resolution with an accent on customer communication, account coordination, and accurate data management. Focus on coordinating with Supply Chain and Engineering, resolving recurring customer issues, and improving service processes.
Location: Shannon, Clare, Ireland; onsite
Company
Crane Aerospace & Electronics operates in the aerospace and electronics industry.
What you will do
- Provide phone, email, and web support on lead times, sales orders, return authorizations, shipments, and material expediting.
- Track and manage customer issues using the Issue Resolution Tool.
- Manage allocated key accounts and regions while backing up other regions.
- Resolve outstanding invoicing issues and maintain accurate customer data, agreements, registrations, orders, invoices, and return authorizations.
- Coordinate shipments and returned materials with Sales, Inside Sales, technical support, Supply Chain, Engineering, service, and goods-inwards teams.
- Participate in ad-hoc process improvement projects.
Requirements
- Previous direct customer-facing experience is mandatory.
- Fluent French, written and spoken, is required.
- Experience in a similar customer care or support field is advantageous.
- Strong accuracy is required when entering and maintaining customer and order information.
Culture & Benefits
- Work closely with Sales, technical support, Supply Chain, Engineering, and other departments.
- Use departmental service goals and objectives to guide performance.
- Contribute to improvements that make it easier to do business and prevent recurring customer issues.
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