Customer Service and Security Team Leader

Location: Darwin, Northern Territory, Australia

Company

hirify.global designs, builds, and operates energy-efficient data centres supporting digital infrastructure, cloud services, and AI across Australia and Asia.

What you will do

• Lead daily security operations across all shifts and maintain consistent, compliant, professional standards.
• Provide frontline leadership, including performance management, team development, and escalation support.
• Coordinate staff rosters with the contract security guard provider, including leave planning and short-notice coverage.
• Oversee incident management, service requests, operational issues, reporting, and timely resolution.
• Maintain front-of-house service standards, administrative records, audit readiness, and compliance documentation.
• Drive continuous improvement across security processes, systems, and service delivery.

Requirements

• Experience leading a team within security, facilities, operations, or a comparable high-accountability environment.
• Understanding of incident management and physical security controls.
• Experience in critical infrastructure or another regulated environment.
• Strong organisational, administrative, communication, and decision-making skills.
• Australian citizenship is required for AGSVA security clearance.
• Ability to obtain and maintain AGSVA security clearance at NV1 level.

Nice to have

• AGSVA security clearance at Baseline or NV1 level.
• Experience in facilities, aviation, logistics, customer operations, control rooms, hospitality leadership, or emergency response coordination.

Culture & Benefits

• Work for a fast-growing, future-focused technology company supporting AI and digital infrastructure in Australia.
• Collaborative, inclusive, and values-driven work environment.
• Career development and progression opportunities as the company expands.
• Opportunity to contribute to a diverse and inclusive workforce.