11 часов назад
Front Office Manager (Hospitality)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Front Office Manager (Hospitality): Leading front office operations and a high-performing guest services team at a resort in Yamba with an accent on guest experience, reservations, team development, and operational efficiency. Focus on managing reception and reservations, resolving guest enquiries, coordinating across resort departments, and maintaining service excellence across a rotating 7-day roster.
Location: Yamba, Australia; on-site resort role with a rotating 7-day roster, including weekends, public holidays and peak holiday periods
Company
NRMA Parks & Resorts provides accommodation across more than 50 destinations in Australia, from campsites to luxury resorts, as part of the member-owned .
What you will do
- Lead, coach and inspire the Front Office team.
- Oversee reception, guest services and reservations operations.
- Deliver exceptional guest experiences from check-in to check-out and handle escalated enquiries.
- Manage rosters, training and performance to maintain service excellence.
- Collaborate with resort departments to deliver seamless guest stays.
- Contribute to operational improvements as part of the resort leadership team.
Requirements
- Previous leadership experience in Front Office, Guest Services, Hospitality or Tourism.
- Strong people leadership, coaching and team development skills.
- Excellent organisation, communication and problem-solving skills.
- Ability to remain calm and professional while managing competing priorities.
- Experience with reservation or property management systems; RMS, NewBook or similar experience is highly regarded.
- Flexibility to work across a rotating 7-day roster, including weekends, public holidays and busy holiday periods.
Culture & Benefits
- Five weeks of annual and recreation leave, plus flexibility, leave and well-being benefits.
- Travel discounts on SIXT car rental, cruises and NRMA Holiday Parks and Resorts accommodation.
- myNRMA Rewards membership with roadside assistance and discounts across groceries, entertainment, fitness, attractions and restaurants.
- Discounts on NRMA car, home and travel insurance products.
- Opportunities to grow, progress or relocate within the and across different locations.
- Inclusive workplace welcoming people from diverse backgrounds and communities.
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