Automotive Service Advisor (Mercedes-Benz)

Location: Onsite in Tulsa, Oklahoma, USA

Company

hirify.global is a family-owned automotive business focused on customer and employee service, integrity, ethics, loyalty, and operational excellence.

What you will do

• Serve as the primary point of contact for Mercedes-Benz service and repair matters.
• Listen to customers, understand vehicle problems, and arrange appropriate service or repairs.
• Coordinate communication between customers, managers, and technicians.
• Explain required repairs and recommended maintenance to customers.
• Set and manage customer and technician expectations for service delivery.
• Help ensure vehicles are repaired correctly the first time and within the shortest practical timeframe.

Requirements

• High school diploma or GED.
• Broad automotive mechanical and electrical knowledge.
• Strong communication, customer service, interpersonal, problem-solving, and composure-under-stress skills.
• Professional appearance, dependable work ethic, positive attitude, and ability to work in a fast-paced team environment.
• Unrestricted driver's license and clean driving record.
• Basic computer and internet skills.

Nice to have

• Post-secondary automotive training or equivalent work experience.
• At least one year of dealer-level or large-facility experience.
• Experience with CDK.

Culture & Benefits

• Family-owned business operating since 1946.
• Medical, dental, vision, life, AD&D, disability, and employee assistance program benefits.
• 401(k) plan.
• Paid time off, vacation, and holidays.
• Employee discounts.