Sr. Client Services Coordinator

Location: Onsite at the La Vergne, Tennessee office, United States

Hiring salary: $19.67–$24.15 per hour

Company

hirify.global provides book printing, digital book, distribution, publishing sales, and marketing services to publisher clients.

What you will do

• Process phone, chat, and email requests through the ticketing system for internal and external clients.
• Handle assigned publisher-services transactions, including order entry, inventory management, reporting, work orders, stock reserves, and related support.
• Research customer and client issues, provide timely resolutions, and escalate unresolved matters to internal stakeholders.
• Review credit adjustments and resolve discrepancies using independent judgment.
• Act as a liaison between publisher clients and internal departments to maintain effective two-way communication.
• Improve and document procedures, support new process implementation, and adapt to changing schedule needs.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a customer or client support role.
• Strong written and oral communication skills.
• Professional work experience with strong attention to detail and organizational skills.
• Ability to work onsite in the La Vergne, Tennessee office.
• Must be authorized to work in the United States; the employer participates in E-Verify.

Culture & Benefits

• Medical, prescription drug, HSA, vision, dental, and health care FSA benefits begin on the first day of employment.
• Annual accrual of 10 vacation days, 10 sick days, and 3 personal days.
• 401(k) match, life and AD&D insurance, employee assistance programs, and group legal benefits.
• Tuition reimbursement and wellness program with access to an onsite gym and basketball court.
• Community volunteering, nonprofit donation matching, casual dress code, and an onsite game room.