Customer Service and Security Team Lead

Location: Perth, Western Australia, Australia; onsite at a Perth data centre

Company

hirify.global designs, builds, and operates environmentally efficient data centres supporting digital infrastructure for local and international customers across Australia and Asia.

What you will do

• Lead daily security operations across all shifts, maintaining consistent, compliant, and professional service.
• Provide frontline leadership, performance management, and team development for the security function.
• Act as the primary escalation point for incidents, service requests, and operational issues.
• Coordinate staff rosters, leave planning, and short-notice coverage with the contract security provider.
• Oversee incident management, reporting, records, and compliance documentation.
• Identify and implement improvements to security processes, systems, and customer-facing service delivery.

Requirements

• Proven team leadership experience in security, facilities, operations, or a comparable high-accountability environment.
• Understanding of incident management and physical security controls.
• Experience in critical infrastructure or another regulated environment.
• Strong organisational, administrative, communication, and decision-making skills.
• Ability to maintain a customer-focused security function and high service standards.
• Australian citizenship is required, and the ability to obtain and maintain AGSVA security clearance at NV1 level is mandatory.

Nice to have

• Existing AGSVA Baseline or NV1 security clearance.
• Background in facilities, aviation, logistics, customer operations, control rooms, hospitality leadership, or emergency response coordination.

Culture & Benefits

• Work in a fast-growing, future-focused technology company supporting AI and digital infrastructure in Australia.
• Collaborative, inclusive, and values-driven working environment.
• Career development and progression opportunities as the business expands.
• Full-time employment supporting operations at a critical data centre facility.