Director of Customer Success Content (AI)

Location: California, USA

Salary: $130,600–$229,800 per year, with possible commission or performance-based bonus opportunities.

Company

hirify.global provides an AI-powered experience orchestration platform that connects people, systems, data and AI for more than 8,000 organizations worldwide.

What you will do

• Partner with Customer Success and Professional Services leaders to turn programs, innovations and expertise into customer-facing and field-facing content.
• Write and maintain website copy, service catalogs, blogs, thought leadership, executive communications, video scripts and presentation materials.
• Build CS pitch decks for Sales and presentation content for analyst briefings and Gartner Magic Quadrant submissions.
• Develop content that promotes the Orchestrators program, community, Innovation Awards and customer expertise.
• Support customer success stories by identifying opportunities, conducting interviews and adapting stories into multiple formats.
• Set goals, track engagement and utilization, and use performance insights to improve content strategy and marketing priorities.

Requirements

• Significant experience in B2B content marketing, product or services marketing, or integrated marketing, ideally in enterprise technology or SaaS.
• Strong writing, interviewing and storytelling skills across web copy, video scripts, blogs, presentations and executive communications.
• Ability to translate complex technology, AI and services concepts for executive, analyst and customer audiences.
• Ability to transform unstructured input from subject matter experts and business leaders into accurate, polished and on-brand content.
• Strong relationship-building and program management skills, with the ability to manage multiple initiatives and stakeholders.
• Ability to work strategically and hands-on in a fast-moving, cross-functional environment.

Culture & Benefits

• Flexible work schedules and work-from-home opportunities.
• Medical, dental, vision and telehealth coverage.
• Open time off, 10 paid holidays and paid volunteer time.
• 401(k) matching program, adoption assistance and fertility treatment benefits.
• Mentorship, learning programs, leadership development and education support.
• Well-being resources and regionally tailored programs for employees and families.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps are communicated.