Sr. Content Manager, Learning & Enablement (Customer)

Location: Hybrid in Boston, Massachusetts, with three days per week in the Boston office. Candidates must be authorized to work in the United States.

Annual base salary: $71,100–$132,000, depending on experience, skills, qualifications, and location.

Company

hirify.global builds AI-powered SaaS software that helps property and casualty insurance carriers communicate with customers throughout the claims process.

What you will do

• Audit enablement content across the Help Center, release materials, and training assets to identify outdated and missing information.
• Own the enablement content system, including taxonomy, organization, standards, accuracy, update cadence, and collaboration with Product documentation.
• Design and create complex enablement materials using instructional design and adult learning principles.
• Develop reusable guides, walkthroughs, quick references, videos, and in-workflow learning formats.
• Maintain clear, accurate, customer-focused Help Center content and translate product releases into practical enablement materials.
• Use feedback, usage data, AI, and automation to improve content effectiveness, speed, consistency, and quality.

Requirements

• 5–7+ years of experience in content strategy, instructional or enablement design, or content governance within SaaS.
• Experience designing content systems and creating effective content hands-on.
• Strong instructional design skills grounded in adult learning and information adoption.
• Strong written communication, attention to detail, and a systems-oriented approach.
• Ability to set standards and drive consistency across contributors without formal authority.
• Experience collaborating with Product, Product Marketing, Operations, or Customer Success and using platforms such as Zendesk, Loom, HubSpot, Pendo, or comparable tools.

Culture & Benefits

• Hybrid work environment with a focus on collaboration, balance, and trust.
• Equity grants for all employees and a 4% matching 401(k) program.
• Medical, dental, vision, disability, and life insurance for employees working 30 or more hours per week.
• Monthly wellness stipend, paid parental leave, and flexible vacation policy.
• Startup culture focused on creativity, innovation, learning, inclusion, belonging, and meaningful work in empathetic customer communication.