Technical Success Manager (Cybersecurity)

Location: Remote from Copenhagen, Denmark, or Stockholm, Sweden

Company

hirify.global develops AI-driven cybersecurity technology that detects and responds to novel, real-time cyber threats.

What you will do

• Build trusted relationships with customer security and IT teams and understand their workflows, priorities, and success outcomes.
• Create technical success plans that drive platform adoption, reduce risk, and accelerate time-to-value.
• Identify high-value use cases and help customers embed the platform into daily security operations.
• Monitor product usage, engagement, and customer health indicators to identify adoption gaps, underutilization, and retention risks.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Provide technical health insights for renewals, QBRs, growth discussions, and account strategy while surfacing expansion opportunities.

Requirements

• Fluency in Swedish or Danish and English is essential.
• At least 3 years of experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Experience driving adoption, retention, technical value realization, and customer health improvement.
• Ability to explain complex technical concepts clearly to customers and internal teams and engage with security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.

Nice to have

• Experience with security operations, SOC workflows, threat detection, or incident response use cases.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance.

Culture & Benefits

• Values include ownership, collaboration, high standards, urgency, and continuous learning.
• Investment in skills, learning, and opportunities for professional growth.
• Work in a customer-facing role at the intersection of technical strategy, customer value, and retention.
• Commitment to integrity, accountability, equal opportunity, and reasonable workplace accommodations.