Customer Success Associate (Cybersecurity)

Location: Remote within the UK, Germany, France, Spain, or the Netherlands

Company

hirify.global is a remote cybersecurity product company developing NodeZero, a platform for production-safe autonomous penetration testing and security assessment operations.

What you will do

• Manage a portfolio of EMEA mid-market customers as the primary post-sales technical advisor.
• Lead technical onboarding and enablement for NodeZero, including Tripwires, Insights, and Rapid Response.
• Partner with SOC, red and blue teams, AppSec, IT, and security stakeholders to interpret pentest results and prioritize remediation.
• Build relationships with security leaders, guide adoption and expansion, and conduct regular check-ins and quarterly business reviews.
• Collaborate with Sales and Renewals to support retention, account strategy, and growth opportunities.
• Share customer feedback internally and create documentation, training materials, and repeatable success playbooks.

Requirements

• 3+ years of experience in Customer Success, Technical Account Management, or Client Services within a SaaS cybersecurity environment.
• In-depth knowledge of cybersecurity practices and principles; CompTIA Security+ or CISSP certification is highly preferred.
• Strong understanding of enterprise security, information technology, cloud, or offensive security.
• Ability to align technical solutions with business priorities and communicate with technical and executive stakeholders.
• Experience managing a book of business with revenue targets such as ARR, NRR, or GRR.
• Comfort with Salesforce, Gainsight, and JIRA, together with strong organization and attention to detail.

Nice to have

• Experience in a startup or high-growth company.
• Relevant cybersecurity certifications such as CompTIA Security+ or CISSP.

Culture & Benefits

• 100% remote work with a focus on flexibility and work-life balance.
• Inclusive, collaborative culture centered on respect, ownership, and results.
• Health, vision, and dental insurance for employees and families.
• Flexible vacation policy and generous parental leave.
• Equity package in the form of stock options for full-time roles.
• Career development opportunities within a growing cybersecurity organization.