Digital Customer Success Manager/Associate (Cybersecurity)

Location: US, fully remote. Limited travel may be required for team meetings, company events, or customer engagements.

Compensation: $110,000–$130,000 OTE annually, with an 80/20 split. Full-time employees are eligible for equity in the form of stock options.

Company

hirify.global is a remote cybersecurity product company developing NodeZero, a platform for production-safe autonomous penetration testing and security assessment operations.

What you will do

• Manage a scaled portfolio of customers using health signals, lifecycle stages, customer metrics, and repeatable engagement plays.
• Drive onboarding and adoption through digital programs, email campaigns, webinars, office hours, product education, customer resources, and focused outreach.
• Help customers connect NodeZero capabilities and assessment workflows to their security priorities.
• Translate technical findings and platform results into business priorities, remediation actions, and clear next steps.
• Identify stalled, disengaged, under-adopted, or at-risk customers and execute intervention plans through resolution.
• Capture customer feedback and coordinate with Product, Engineering, Marketing, Support, and Sales on escalations, product gaps, and improvement opportunities.

Requirements

• 1+ years of relevant experience for the Customer Success Associate level or 2+ years for the Customer Success Manager level.
• Experience in Customer Success, Account Management, Customer Support, Sales, cybersecurity, SaaS, or another customer-facing role.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
• Ability to use customer data, health signals, and business context to prioritize work and manage risk.
• Strong organization, ownership, follow-through, and collaboration across multiple customers and deadlines.
• Experience with CRM, customer success, support, or productivity tools; interest in cybersecurity, security operations, or vulnerability management is preferred.

Nice to have

• Experience with cybersecurity, security operations, vulnerability management, or related technical domains.
• Experience supporting executive-level customer communication and improving lifecycle engagement programs.

Culture & Benefits

• Remote work with a collaborative, respectful, low-ego, and continuous-improvement culture.
• Health, vision, and dental benefits.
• Flexible vacation and generous parental leave.
• Equity in the form of stock options for full-time employees.
• Opportunities to learn and grow while solving practical cybersecurity problems.