Customer Success Manager (Cybersecurity)

Location: Remote, based in Saudi Arabia, supporting customers across the Middle East

Company

hirify.global is a global cybersecurity company building open-source, AI-powered solutions for Continuous Threat Exposure Management through its XTM platform.

What you will do

• Own the full customer journey, including onboarding, adoption, training, and renewals.
• Deliver customer training and carry out customer missions.
• Build proactive relationships with customers across the Middle East and support satisfaction and retention.
• Identify upsell and cross-sell opportunities in partnership with Sales.
• Coordinate with Customer Support, Engineering, Product, Sales, Customer Support Engineers, and Customer Platform Architects to resolve issues and align technical delivery with business goals.
• Track success metrics and share customer feedback to improve product and service quality.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or technology.
• 3+ years of experience in cybersecurity, particularly threat intelligence.
• Fluent Arabic and English, with confidence working in English-first environments.
• Based in Saudi Arabia with experience supporting customers across the Middle East.
• Strong technical aptitude and ability to work with tools such as OpenCTI or OpenAEV; training is available.
• Experience with CRM or CSM tools, customer journey tracking, and success metrics; comfortable working in a remote, async-first culture.

Culture & Benefits

• Remote-first flexibility in a global, international environment.
• Competitive compensation with equity participation.
• 25 days of paid time off as a baseline.
• Paid volunteer days and support for remote equipment and professional development.
• Two annual in-person gatherings: one global company event and one team event.
• Culture grounded in Cohesion, Openness, Responsibility, and Equity, with a focus on inclusion and open-source cybersecurity.