Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Managing the full customer lifecycle and driving product adoption for a cybersecurity threat management platform with an accent on the Middle East market. Focus on building proactive relationships, delivering training, and ensuring customer retention through strategic alignment with internal product and engineering teams.

Location: Must be based in Saudi Arabia

Company

hirify.global is a rapidly growing, remote-first cybertech company that develops open-source solutions to help public and private organizations anticipate cyber threats and improve security posture.

What you will do

• Own and manage the full customer journey including onboarding, adoption, training, and renewals.
• Build and maintain strong, proactive relationships with customers across the Middle East.
• Collaborate with support, engineering, and product teams to align technical delivery with client business goals.
• Identify opportunities for upsell and cross-sell in partnership with the Sales team.
• Collect and synthesize customer feedback to drive improvements in product quality.
• Track and report on success metrics to inform customer engagement strategy.

Requirements

• Based in Saudi Arabia with experience supporting regional customers in the Middle East.
• 5+ years of experience in Customer Success, Account Management, or similar roles within the tech or SaaS industry.
• 3+ years of specific experience in the cybersecurity sector, particularly threat intelligence.
• Fluent in Arabic and English with excellent communication skills.
• Proven ability to manage technical platforms and customer journey tracking tools.
• Comfortable working in a remote, async-first professional environment.

Nice to have

• Familiarity with cybersecurity tools like OpenCTI or OpenAEV.
• Experience leveraging AI-powered tools within a customer success workflow.

Culture & Benefits

• Competitive compensation package including equity participation.
• Fully remote, flexible work-first culture that prioritizes work-life balance.
• Provision of chosen gear and equipment to support your home office setup.
• Participation in regional and global in-person offsites twice a year for team collaboration.
• Work in a collaborative, open-source-focused cybersecurity environment guided by CORE values: Cohesion, Openness, Responsibility, and Equity.