Mgr, Customer Success Engineering (Cybersecurity)

Location: Remote, Texas, United States of America

Company

Cybersecurity company focused on protecting digital environments through innovative security technology and customer-focused solutions.

What you will do

• Lead a team of Scale and Optimize Engineers supporting enterprise customers and guiding technical outcomes.
• Drive product adoption, customer health, consumption, renewals, and referenceability.
• Provide prescriptive technical guidance, support escalations, and help customers operationalize security solutions.
• Recruit, onboard, retain, coach, and develop team members while fostering collaboration across customer lifecycle teams.
• Partner with Product, Engineering, Sales, and Renewals teams on feature improvements, customer opportunities, and upsell potential.
• Capture customer feedback, assess product and support performance, and drive continuous operational improvement.

Requirements

• 5+ years of experience in pre-sales, account management, customer success, technical consulting, or a related customer adoption role.
• Deep understanding of networking and security technologies and experience implementing related solutions.
• Strong leadership, coaching, communication, negotiation, influence, and presentation skills.
• Experience with recurring-revenue business models, customer advocacy, revenue growth, and operational metrics.
• Experience with Salesforce, Gainsight, reporting, and dashboards is highly preferred.
• A relevant bachelor’s degree or equivalent experience is required; computer science or a related background is preferred.

Nice to have

• Experience driving adoption of Google Cloud Platform, Microsoft Azure, or Amazon Web Services.
• Combined post-sales, sales, and consulting services experience.

Culture & Benefits

• Remote work with collaboration across geographies.
• Employee benefits are available, with compensation potentially including restricted stock units and a bonus.
• Work environment centered on collaboration, accountability, inclusion, innovation, and continuous improvement.
• Immigration sponsorship is not available for this position.