Specialist Technician, Technology Support - IT Support

Location: Dallas, Texas, United States; local office support required

Salary: $21.00–$40.00 per hour, with potential premiums of $0.35–$3.00 per hour in specific circumstances.

Company

hirify.global provides technology and business operations within the Walmart organization.

What you will do

• Support employee onboarding during weekly New Hire Orientation meetings.
• Provide L1/L2 support to local and company-wide users through email, chat, and phone while following SLAs, policies, and SOPs.
• Provision and image PC, Mac, and Linux hardware for new employees.
• Assist Infrastructure and Client Services teams with testing and deploying hardware, software, and operating systems.
• Support video conferencing systems and collaborate with senior technicians on hardware requirements.
• Maintain local IT asset inventory and coordinate with the office manager on building access and managed office equipment.

Requirements

• High School Diploma or equivalent minimum education.
• At least 1 year of related work experience, including at least 1 year supporting currently supported Windows and macOS versions.
• Experience with ticketing systems such as Jira and ServiceNow.
• Experience with Office 365 Admin Center, Windows and macOS imaging, and Active Directory tools.
• Beginner-level understanding of Command Prompt, PowerShell, and Terminal.
• Ability to explain technical issues to non-technical users and assist software developers with troubleshooting and root-cause analysis.

Nice to have

• Experience with self-service software installation tools such as Company Portal and ManageEngine.
• Knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility practices.

Culture & Benefits

• Rotational weekend support is required as part of the technician schedule.
• Occasional voluntary travel to other offices throughout the United States may be available.
• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, company-paid life insurance, and disability benefits.
• Paid time off, sick leave, parental leave, family care leave, and other leave programs.
• Walmart-paid education benefits may cover tuition, books, and fees for eligible full-time and part-time associates.