Application Support Specialist (Healthcare IT)

Location: Philippines

Company

Application support for clinical and business systems.

What you will do

• Respond to application support requests and incidents within defined SLAs while providing clear customer communication.
• Manage application and team documentation, including architecture diagrams, dependency maps, integrations, and operational records.
• Maintain software vendor relationships and coordinate escalations after investigation and due diligence.
• Plan and execute application upgrades, security patching, implementations, decommissioning, and data archiving.
• Support clinically integrated hospital and physician-office workflows across clinical and business functions.
• Lead or participate in smaller analyst-led projects, coordinating meetings, follow-ups, team members, and status updates.

Requirements

• Bachelor’s degree in information technology, engineering, healthcare informatics, computer science, or a related field; equivalent education or industry experience may be accepted.
• At least 2 years of experience in healthcare IT or an equivalent IT application analyst role.
• Experience with ITIL-aligned Incident, Request, and Change Management processes.
• Strong analytical thinking, problem-solving, communication, and customer service skills.
• Experience managing application support and documentation, with the ability to work independently and collaboratively.

Culture & Benefits

• Opportunities for professional development and required industry certifications.
• Some roles may include an on-call rotation providing 24x7 support for critical applications.
• Inclusive equal-opportunity employment environment.