Tech Analyst II

Location: Onsite in Nashville, TN, United States

Company

hirify.global supports community oncologists through a patient-centric, physician-driven, and technology-powered healthcare model.

What you will do

• Operate the Service Desk, resolve trouble tickets, and provide technical customer support.
• Respond to computer-system assistance requests, track problems, and maintain problem-resolution databases.
• Troubleshoot and escalate issues beyond Tier 1 support, coordinating with technical teams and vendors.
• Partner with product owners on root-cause analysis, service disruption elimination, platform upgrades, and maintenance.
• Provide status updates during enterprise-wide technology issues and maintain service-level, performance, and quality standards.
• Define service desk standards and procedures, drive continuous improvement, identify automation opportunities, and participate in on-call support and occasional travel.

Requirements

• High school diploma or GED required.
• 3–5 years of recent experience in IT, service desk, or helpdesk roles.
• Bachelor’s degree in information systems or a healthcare-related field preferred.
• Experience with IT service management transformation, incident analysis, problem management, and change management.
• Knowledge of service management best practices, with strong critical-thinking, communication, and stakeholder-influence skills.
• Basic A+ and Microsoft certifications are preferred; equivalent education or demonstrated experience may substitute.

Nice to have

• Healthcare-related experience.
• ITIL certification.

Culture & Benefits

• Values-driven culture combining startup enthusiasm with support from leaders in oncology, urology, technology, and finance.
• On-call participation as needed.
• Occasional travel as needed.
• Attendance is an essential job function.