Care Everywhere Senior Analyst

Location: US - National

Company

hirify.global provides managed services and technical support for complex healthcare clients and their EHR environments.

What you will do

• Design, build, test, and troubleshoot Care Everywhere EHR applications for complex customers.
• Analyze customer issues and workflows, translate needs into detailed requirements, and complete system configuration and testing.
• Manage multiple client assignments, projects, open tickets, customer communications, and service-level commitments.
• Apply change-control policies when migrating application builds and configurations.
• Support customer communication and change management, including coordination with IT, operations, and end users.
• Assist with onboarding and mentoring less-experienced team members.

Requirements

• Bachelor’s degree in a related field, relevant education, or 8+ years of industry experience.
• Epic Certification in Care Everywhere and strong knowledge of its functionality.
• 3–5+ years of experience implementing, training, or supporting EHR modules.
• Strong problem-solving, communication, organization, attention to detail, and customer service skills.
• Experience working with ticketing systems and change management processes; proficiency with Microsoft Office.
• Ability to work independently and collaboratively, participate in on-call rotations outside core business hours, and travel up to 10%.

Nice to have

• Knowledge of ITIL processes.
• Previous management or project management experience.
• Participation in previous systems implementations.

Culture & Benefits

• Full-time employment supporting managed services customers.
• Opportunity to contribute to a supportive team culture focused on customer and service priorities.
• On-call rotations may include nights and weekends.
• Travel may be required up to 10%.