LPN/LVN Care Coordinator (Healthcare)

Location: United States; fully remote

Salary: $45,000–$50,000 per year for full-time employment. Part-time equivalent: $22–$24 per hour.

Company

hirify.global provides palliative and hospice care for seniors with serious illness, working with payers, risk-bearing entities, and community care partners to improve outcomes and reduce over-medicalized end-of-life care.

What you will do

• Educate patients about the value of palliative care and answer questions from patients, caregivers, and providers.
• Connect patients with palliative care providers and schedule appointments.
• Review clinical files, update notes, and confirm that patient encounters are documented.
• Triage patient needs and follow up to ensure patients receive high-quality care.
• Review and close completed cases daily.
• Balance clinical triage, patient calls, and administrative work within the contact center.

Requirements

• At least 3 years of experience as an LPN.
• At least 3 years of experience reading and updating clinical notes.
• At least 1 year of relevant customer service call center experience.
• Strong communication, written communication, multitasking, and attention-to-detail skills.
• Comfort working with technology in a dynamic startup environment.
• Secure Wi-Fi connectivity and availability to receive calls from patients, caregivers, and providers.

Nice to have

• Spanish-speaking ability.
• Strategic thinking and a strong commitment to patient service.

Culture & Benefits

• Fully remote work with regular communication through Zoom and Slack.
• Asynchronous work and communication are prioritized.
• In-depth training and resources are provided for the role.
• Work within a Central Operations team focused on improving the healthcare experience for seniors and their caregivers.