LPN Inbound Personal Care Coordinator (Healthcare)

Location: Fully remote in the United States; day, bridge, or night shifts are available to support 24/7 patient coverage.

Company

ChartSpan provides chronic care management services for patients with multiple long-term health conditions and supports healthcare providers between office visits.

What you will do

• Manage inbound clinical calls and engage with patients by phone, email, and live chat.
• Make outbound patient calls when needed.
• Assist with clinical issue triage and connect patients promptly with the Triage Nurse team.
• Review and transcribe medical records, source patient resources, and resolve urgent patient account matters.
• Support Provider Relations Specialists, Triage Nurses, and Pharmacy Technicians with patient communication, provider communication, triage information, and medication refill requests.
• Request and send medical records by fax while maintaining accuracy and efficiency.

Requirements

• Current active compact LPN/LVN license.
• LPN/LVN degree from an accredited nursing program.
• Bilingual fluency in Spanish is required.
• Ability to follow established clinical protocols and procedures.
• Ability to switch between tasks effectively in a fast-paced environment.
• Availability to work scheduled day, bridge, or night shifts and maintain reliable attendance.

Culture & Benefits

• Fully remote full-time position with full benefits.
• Necessary work equipment is provided.
• Professional office environment using computers, phones, and standard office equipment.
• Performance is measured through call answer rate, response timeliness, idle time, after-call work time, quality scores, scheduled-hours coverage, and attendance.