Executive Director, Client Management Hospitals and Health Systems- Luminare Health

Location: Remote within the continental United States; Alaska, New York, California, and Hawaii are excluded. Travel up to 25% may be required.

Annual compensation: $133,400–$250,500, plus eligibility for an annual incentive bonus.

Company

hirify.global operates Luminare Health, a healthcare organization focused on making healthcare simpler, better, and more affordable.

What you will do

• Develop and execute the hospital and health systems business strategy and product roadmap.
• Serve as executive sponsor for large, complex hospital system clients and provide strategic consultation, market insights, and escalation support.
• Lead, mentor, and performance-manage the client management team while monitoring client satisfaction, retention, revenue, and service KPIs.
• Resolve complex client and broker issues and represent client needs across internal departments.
• Collaborate with sales, marketing, and product teams on solutions, finalist presentations, and RFP responses.
• Build broker and client relationships, identify expansion opportunities, and inform improvements to products, processes, technology, pricing, and contracts.

Requirements

• Bachelor’s degree in a related field.
• At least 12 years of leadership experience in client management, ideally in a complex or regulated healthcare environment.
• Direct experience working within a hospital or health system and in-depth knowledge of the industry, market trends, and strategic challenges.
• Experience leading cross-functional teams, resolving conflicts, building consensus, and solving complex business problems.
• Financial acumen including self-funded markets, health system business models, budget management, and revenue growth strategies.
• Remote work is limited to eligible locations within the continental United States; visa sponsorship is not available.

Nice to have

• Advanced degree in a related field.
• Deep experience working with brokers and consultants in health system business.
• Demonstrated consultative selling skills.

Culture & Benefits

• Development opportunities, meaningful work, collaboration, and continuous improvement.
• Health and wellness benefits, a 401(k) savings plan, and a pension plan.
• Paid time off, paid parental leave, paid holidays, disability insurance, and supplemental life insurance.
• Employee assistance, tuition reimbursement, and additional incentives.