Dorothy Senior Analyst (Epic EHR)

Location: US - National

Company

hirify.global provides EHR design, build, testing, troubleshooting, and managed services for healthcare clients.

What you will do

• Perform advanced troubleshooting and problem-solving within the Epic Dorothy application to maintain EHR integrity, integration, and stability.
• Analyze customer issues and workflows, translate needs into detailed requirements, and complete system build and testing.
• Manage multiple customer assignments, complex projects, open tickets, customer communications, and service-level agreements.
• Participate in system upgrades, audits, change management, and controlled migration of application configurations.
• Provide customer support, communicate proposed changes, and build relationships with customer IT, operations, and end-user stakeholders.
• Support onboarding and mentorship by explaining complex configurations and guiding less-experienced team members.

Requirements

• Must be based in the United States.
• Bachelor's degree in a related field, relevant education, or at least 8 years of industry experience.
• Epic Certification in Dorothy with a strong understanding of the application's functionality.
• 3–5+ years of experience implementing, training, or supporting EHR modules.
• Strong problem-solving, communication, organization, attention-to-detail, and customer-service skills.
• Experience working independently and collaboratively, using ticketing systems, and following change-management processes.

Nice to have

• Knowledge of ITIL processes.
• Previous management or project-management experience.
• Participation in previous systems implementations.

Culture & Benefits

• Full-time employment.
• On-call rotations may include nights and weekends outside core business hours.
• Up to 10% travel may be required.
• Inclusive and equal-opportunity workplace.